Terms and Conditions
Last Updated: September 30, 2024
Welcome to lumierehome.mv. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the website.
1. Introduction
The website lumierehome.mv ("the Site") is owned and operated by Lumiere Home ("we," "our," or "us"). These Terms and Conditions govern your use of the Site and your purchase of any products from the Site. By using this Site, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.
2. Eligibility
By using this website, you represent that you are at least 18 years of age or have the permission of a parent or guardian to use the Site and agree to these terms. You must not use our products for any illegal or unauthorized purpose.
3. Intellectual Property
All content, logos, designs, images, videos, and other intellectual property on this website are owned by Lumiere Home or licensed to us. You may not copy, reproduce, distribute, or use any part of the website content without our express written permission.
4. User Account
To make purchases or use certain services on the Site, you may be required to create an account. You agree to provide accurate and up-to-date information and to maintain the security of your account details. Lumiere Home is not responsible for any unauthorized access or use of your account.
5. Pricing and Payment
All prices listed on the website are in Maldivian Rufiyaa (MVR) unless otherwise specified. Prices may change without prior notice. Payments must be made in full at the time of purchase unless otherwise specified. We accept various payment methods, including credit/debit cards and bank transfers.
6. Order Processing and Shipping
Orders will be processed within 2-5 business days after full payment is received. Delivery timelines may vary based on location and shipping method. Lumiere Home is not responsible for shipping delays caused by third-party carriers.
7. Cancellations and Refunds
- Stocked Items: Orders can only be canceled if they have not yet been shipped. Once shipped, cancellation is not permitted.
- Pre-order Items: Orders for pre-order items cannot be canceled once placed.
- Refunds: Refunds will only be provided for defective items or items damaged in shipping. To request a refund, you must notify us within 7 days of receiving your order.
8. Product Warranty
All products sold on lumierehome.mv come with a 1-year warranty covering manufacturer defects. This warranty does not cover damage caused by misuse, improper installation, or regular wear and tear. Claims for warranty service must be submitted within the warranty period.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy for more details on how we collect, use, and protect your information.
10. Limitation of Liability
Lumiere Home is not liable for any damages, including but not limited to direct, indirect, incidental, punitive, and consequential damages arising from your use of the website or purchase of products. This includes any loss of data, revenue, or profit resulting from issues with the website or any product defects.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Maldives. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the Maldives.
12. Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.
13. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at:
Lumiere Home
Email: sales@lumierehome.mv
Phone: (+960) 791 7575